Last Updated 5/25/25

Refunds & Returns Policy

At Spa Filter Adapter, we’re committed to customer satisfaction and stand behind the quality of our product. Please review the following information regarding returns, refunds, and warranty replacements.

Refunds

We offer refunds only for items that are unopened and unused. If your item is still sealed in its original packaging and has not been used, you may request a refund within 30 days of delivery.

To be eligible for a refund:

  • The product must be unused and in its original condition and packaging
  • A proof of purchase must be provided
  • The return must be initiated within 30 days of the delivery date

Please note: Opened, used, or damaged items are not eligible for a refund.

How to Request a Refund

To initiate a return, please email us at [email protected] with:

  • Your order number or receipt
  • A brief reason for the return
  • Confirmation that the product is unopened and unused

Once your request is approved, you may ship the item to:

Return Address:
SpaFilterAdapter.com
221 25th St
Ogden, UT 84401

Customers are responsible for all return shipping costs.

Refund Processing

Once we receive and inspect your returned item, you will receive an email confirming that we have received your return. We will then notify you of the approval or rejection of your refund request.

If your refund is approved, it will be processed and a credit will automatically be applied to your original method of payment. Refunds typically take up to 14 business days to appear, depending on your financial institution.

1-Year Warranty

Every Spa Filter Adapter comes with a 1-year limited warranty. If any part of your adapter breaks due to a manufacturing defect within 12 months of your purchase, we’ll replace it for free—you just pay for shipping.

Warranty eligibility requires:

  • Proof of purchase
  • A description of the issue
  • Confirmation that the damage is not due to misuse or modification
  • Contact made within the warranty period

How to Request Replacement Parts

To order a replacement part under warranty, email us at [email protected] with:

  • Your original proof of purchase
  • A description and photo of the issue (if applicable)
  • Your current shipping address

We’ll review your request and, once approved, provide instructions for paying the shipping fee before sending your replacement.

If you have any further questions about your order, returns, or warranty coverage, don’t hesitate to reach out to us at [email protected]. We’re here to help!